Operations Coordinator

Bessemer Management is a transportation organization comprised of a family of 5 logistics/trucking companies with 90+ years of experience operating in multi-faceted transportation modes. We are a dynamic and growing organization.

Eastern Express, one of the Bessemer Management trucking companies and one of the most experienced flatbed trucking companies in the United States, has an opportunity for a highly motivated, career-minded individual to join our team as an Operations Coordinator.

This position is full-time/on-site in our Griffith, IN office.

In this role, you will be part of the team that develops and maintains relationships with our driver base and terminal network, serving as the “first line of defense” in providing day-to-day operational support.

If you are looking for a challenging, constantly evolving work environment where everything you do has a direct, immediate impact on the company, this role could be a great fit for you. In addition, as we are intentional about promoting our employees from within our organization, we encourage candidates with management aspirations that are looking for a long-term role to grow within a company to apply for this position.

Responsibilities of the Position:

• Updating equipment and drivers’ status/location
• Assisting drivers by responding to and resolving pickup, in-transit, delivery, and other operational and logistics issues and/or complaints
• Handling incoming phone calls and emails with driver requests (including some after-hours calls)
• Providing guidance/recommendations to drivers to help them maximize their business and leverage the most profitable geographic areas within our terminal network
• Distributing or authorizing funds to capacity providers and/or vendors in accordance with our policies and procedures
• Reviewing our terminals’ and drivers’ utilization of Eastern’s value-added services and communicating additional opportunities to improve our collective business
• Analyzing performance metrics and helping to implement strategies to improve operational performance
• Assisting/implementing new programs, software, and systems
• Investigating and identifying new opportunities to strengthen Eastern’s operations
• Updating equipment and drivers’ status/location
• Supporting managed accounts as needed

Qualifications & Interpersonal Skills:

• Knowledge of the transportation/trucking industries required
• Exceptional organizational and multi-tasking skills
• Analytical aptitude
• Strong communication skills
• Ability to work under pressure in a fast-paced environment
• Collaborative, team-oriented, service-minded attitude
• Proficient use of and ability to quickly learn a variety of computer programs, apps, and websites
• Experience with Microsoft Office – Excel, Word, and Outlook

Work Schedule & Benefits:

• Monday through Friday, 8:00 AM to 5:00 PM (on-site in Griffith, IN)
• Performance-based bonus plan
• Complete benefits package including medical, dental, vision, and life insurances
• 401(k) with company match
• Vacation and holiday pay
• Paid parental leave

Physical Demands of the Position:

Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to stand, walk, and sit; talk and hear, both in person and by telephone; and reach with hands and arms to lift and carry items up to 25 pounds.

About Our Company:

Eastern Express is part of Bessemer Management Company, which collectively has 90+ years of experience in the flatbed, intermodal, and over-dimensional trucking industries. Our family of five trucking companies (Kaplan Trucking, Eastern Express, Horizon Freight System, TRX, Inc., and DD&S Express) is comprised of a network of 2,600+ trucks and 220+ terminals primarily located across the Midwest, South, and Northeast.