Logistics Customer Service Specialist

If you are looking for a challenging, constantly-evolving work environment where everything you do has a direct, immediate impact on the company, we could be a great fit for you.

We are always looking for individuals to fill a variety of full-time, on-site roles in Accounts Receivable, Accounts Payable/Settlements, Safety/Compliance, Safety/eLogs/ELDs, Applications, Permits, Operations, IT, Communications, Human Resources, and more.

Even if you have never been in roles like these before (or have never worked in trucking or transportation), don’t rule us out! Some roles may start out somewhat entry-level in nature, but they are great stepping stones to future opportunities within our company and we will give you training you need to be successful.

No matter what position you apply for, we are most interested in finding the right people for our business and culture than matching an exact set of skills.

When you apply, we will likely consider you as a candidate for all of the open positions we have (and maybe even others that haven’t been publicly posted yet). We take our employees’ skillsets, natural abilities, and interests seriously and are committed to making sure that each person we hire is challenged in and enjoys their role.

In addition, we are very intentional about promoting our employees from within our organization, so if you have management aspirations and are looking for a long-term role to grow within a company, we strongly encourage you to apply with us.

You are our ideal candidate if you:

• Have a bachelor’s degree, associate’s degree, high school diploma, or GED
• Have worked in a professional office setting
• Enjoy helping others
• Take pride in and ownership of your work: you “roll up your sleeves” to get the job done and have a strong work ethic
• Are a self-driven, self-starter
• Have the ability to work under pressure in a fast-paced environment
• Have the ability to quickly and effectively manage multiple tasks at once
• Are a strong communicator with the ability to recognize and appropriately respond to tone in phone and email correspondence
• Value follow-up and believe it’s important to make sure that everyone around you has the information they need so nothing “falls through the cracks”
• Are naturally curious or would describe yourself as a lifelong learner
• Aren’t afraid to ask questions
• Can manage priorities
• Are able to handle conflict resolution and the de-escalation of difficult situations with support from your supervisor
• Pay exceptional attention to detail
• Are team-oriented
• Generally have a positive attitude and friendly demeanor
• Have experience using Microsoft Office, including Word, Excel, and Outlook
• Are looking for jobs in the Cleveland area but feel like you’ve exhausted the usual channels (Indeed, LinkedIn, ZipRecruiter, networking groups, other job boards) and don’t know where else to look

Additionally, if you are fluent in languages beyond English and/or have trucking, transportation, logistics, or supply chain experience, we’d love to know more!

A little more about who we are at Bessemer Management:

• Based in Cleveland, Ohio, Bessemer Management Company has 90+ years of experience in the flatbed, intermodal, and over-dimensional trucking industries. Our family of five trucking companies (Kaplan Trucking, Eastern Express, Horizon Freight System, TRX, Inc., and DD&S Express) is comprised of a network of 2,600+ trucks and 220+ terminals primarily located across the Midwest, South, and Northeast.
• We are only as good as how well we take care of our truck drivers. Our drivers are among the most experienced, professional, and hard-working people you’ll meet and we take our commitment to them seriously because without them, our business wouldn’t exist.
• We’re not perfect but we do our best to take care of our employees. We value our employees’ experience and knowledge – it’s in large part due to their efforts that we’ve enjoyed the success we have for so many years.
• We remain true to our roots and are intentional about not sacrificing our culture simply for the sake of growth. Even though we are a large company that enjoys the benefits of a larger operation, we are not “corporate” and never intend to be.
• We have a “roll up our sleeves” mentality. We work hard, but we do it together and make sure to find ways to still have fun and celebrate our successes and each other.
• We don’t believe in standing still. We’re always looking for ways to improve and evolve.
• Because we manage several different types of trucking operations, we are a stable, diversified business. And, unlike many trucking companies that are publicly-traded or owned by private equity, we are proud to be an independent company.
• We’re in it for the long-term, which is why honesty, responsiveness, accuracy, and teamwork mean a lot to us. We don’t chase short-term gain at the expense of our long-term business.
• In the Cleveland area, we work out of our beautiful, still very much brand-new-feeling Corporate Office building that we built and moved into in 2018. We’re located on the corner of Rockside and Canal in Valley View about 1.5 miles off of I-77, so we have convenient access to much of northeast Ohio.
• Outside of the Cleveland area, we also have company-owned locations in Gary, IN; Griffith, IN; Washington, PA; Birmingham, AL; Ghent, KY; Owensboro, KY; Tipp City, OH; Savannah, GA; Chesapeake/Norfolk, VA; Charleston, SC, and other locations across the Midwest, South, and Northeastern United States.