IT Support Technician
Job Type: Full-time
Benefits:
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off (PTO)
• 401(k) + company match
• Life insurance
• Paid parental leave
• Short-term disability
• Long-term disability
• Employee Assistance Program
Work Location:
In-office (8777 Rockside Rd., Valley View, OH 44125)
Bessemer Management is a transportation company that provides comprehensive back-office support, management, and logistics services for several logistics/trucking companies. We have 90+ years of experience operating in multi-faceted transportation modes and are a dynamic and growing organization.
We’re looking to add an additional full-time IT Support team member that is responsible for all levels of technical support for users on-site and remotely through in-person, phone, and email support.
In this role, you will be involved in the day-to-day maintenance of an IT environment made up of 100+ servers across 2 states, 350+ workstations, and a variety of enterprise-level software.
Job-Specific Responsibilities & Duties:
- Troubleshooting software and hardware issues on desktops, laptops, and mobile phones
- Interacting with end users to independently resolve problems concerning system function
- Installing/configuring/maintaining enterprise software
- PC configuration and regular maintenance of PCs
- Update customers regularly on ongoing trouble tickets
- Creating/modifying documentation for new and changing processes
- Establish, build, and maintain good working client relationships
Experience with the following technologies is a plus:
- Microsoft Exchange
- Microsoft IIS
- SQL Server
- Citrix Xenapp/XenDesktop
- PowerShell
- Enterprise Antivirus
- Enterprise Spam Filters
- Enterprise level Firewalls
- DNS
- Collaboration software (Zoom, Teams, etc.)
- Switching and routing infrastructure
Qualifications & Interpersonal Skills:
- Bachelor’s degree or equivalent work experience in a related position
- Strong technical skills in addition to desktop and server administration experience
- Proficiency in Windows-based operating systems and MS Office
- Exceptional multi-tasking and organizational skills
- Ability to work in a collaborative, team environment where you will interact with a variety of people, including customers, terminals, co-workers, and internal departments
- Strong communication skills with the ability to recognize and appropriately respond to tone in phone and email correspondence
Work Schedule & Benefits:
- Monday through Friday, 8:00 AM to 4:30 PM (on-site in Cleveland, OH)
- Performance-based bonus plan
- Complete benefits package including medical, dental, vision, and life insurances
- 401(k) with company match
- Vacation and holiday pay
- Paid parental leave
Physical Demands of the Position:
Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to stand, walk, and sit; talk and hear, both in person and by telephone; and reach with hands and arms to lift and carry items up to 25 pounds.
About Our Company:
Based in Cleveland, Ohio, Bessemer Management Company has 90+ years of experience in the flatbed, intermodal, and over-dimensional trucking industries. The companies we serve (Kaplan Trucking, Eastern Express, Horizon Freight System, TRX, Inc., and DD&S Express) are comprised of a network of 3,000+ trucks and 270+ terminals primarily located across the Midwest, South, and Northeast.
We are a company that is diversified, independent, stable, and growth minded. We value innovation, long-term thinking, and a roll-up-your-sleeves/desire to dig in mentality. We invest in people who take ownership, care deeply about quality, and want to contribute to something bigger than themselves.