Operations Coordinator

Bessemer Management is a transportation organization comprised of a family of 5 logistics/trucking companies with 90+ years of experience operating in multi-faceted transportation modes. We are a dynamic and growing organization.

DD&S Express, one of the Bessemer Management trucking companies located in Annapolis, Maryland, is one of the most experienced and highly respected over-dimensional trucking companies in the United States. At DD&S, we have an opportunity for a highly motivated, career-minded individual to join our team as an Operations Coordinator.

This position is full-time, on-site in our Annapolis, Maryland office.

In this role and as part of DD&S Express’ Operations Team, you will be responsible for networking between and ensuring the success of our varying audiences (including truck drivers, terminal personnel, internal departments/employees, and current/potential customers).

As we are intentional about promoting our employees from within our organization, we also encourage candidates with management aspirations that are looking for a long-term role to grow within a company to apply for this position.

Responsibilities of the Position:

• Assisting in freight coordination, including responding to and resolving pickup, in-transit, delivery, and other logistics issues or complaints
• Serving as a communication hub for drivers by handling incoming calls and addressing various requests, including after-hours calls as needed
• Distributing/authorizing funds to capacity providers or vendors in accordance with company policies and procedures
• Supporting drivers with border-crossing and customs-related issues
• Providing accurate answers regarding routing, state-specific permits, and regulatory requirements, and faxing permits as needed
• Maintaining real-time updates on equipment and driver status/location
• Assisting with support for managed accounts and customer-specific requirements

Qualifications & Interpersonal Skills:

• Previous trucking, logistics, or freight dispatching experience strongly preferred, especially in over-dimensional trucking
• Exceptional organizational skills and extreme attention to detail
• Ability to work under pressure in a fast-paced environment
• Strong communication and follow-up skills, including the ability to recognize and appropriately respond to tone in phone, email, and text message correspondence
• Collaborative, team-oriented, service-minded attitude
• Experience with Microsoft Office – Excel, Word, and Outlook
• Proficient use of or aptitude for quickly learning a variety of computer programs, apps, and websites

Work Schedule & Benefits:

• Monday through Friday, 8:00 AM to 5:00 PM (on-site in Annapolis, MD)
• Performance-based bonus plan
• Complete benefits package including medical, dental, vision, and life insurances
• 401(k) with company match
• Vacation and holiday pay
• Paid parental leave

Physical Demands of the Position:

Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to stand, walk, and sit; talk and hear, both in person and by telephone; and reach with hands and arms to lift and carry items up to 25 pounds.

About Our Company:

Bessemer Management Company has 90+ years of experience in the flatbed, intermodal, and over-dimensional trucking industries. Our family of five trucking companies (Kaplan Trucking, Eastern Express, Horizon Freight System, TRX, Inc., and DD&S Express) is comprised of a network of 2,600+ trucks and 220+ terminals primarily located across the Midwest, South, and Northeast.

More specifically, DD&S Express specializes in the hauling of over-dimensional commodities and super loads. Our network includes 40+ terminals working together with 180+ truck drivers. Collectively, we have 350+ pieces of trailing equipment, including standard flats and steps, dollies, RGN’s and RGN extendables, and multi-axle configurations (up to 20 axles) to move freight safely and on time.