Accounts Receivable Specialist/Collector

Job Type: Full-time

Benefits:
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off (PTO)
• 401(k) + company match
• Life insurance
• Paid parental leave
• Short-term disability
• Long-term disability
• Employee Assistance Program

Work Location:
In-office (8777 Rockside Rd., Valley View, OH 44125)

Bessemer Management is a transportation organization comprised of a family of 5 logistics/trucking companies with 90+ years of experience operating in multi-faceted transportation modes. We are a dynamic and growing organization.

TRX, Inc., one of the Bessemer Management trucking companies and one of the most experienced intermodal trucking companies in the United States, has an opportunity for a highly motivated, career-minded individual to join our team as an Accounts Receivable Specialist/Collector.

This position is full-time/on-site in our Valley View, OH office.

In this role, you will be part of a team of 3 employees playing a key role in keeping our company’s accounts receivable processes running smoothly through proactive account oversight and collection efforts. You will also help to manage and strengthen the established relationships our company has with our customers.

If you are looking for a challenging, constantly evolving work environment where everything you do has a direct, immediate impact on the company, this role could be a great fit for you. In addition, as we are intentional about promoting our employees from within our organization, we encourage candidates with management aspirations that are looking for a long-term role to grow within a company to apply for this position.

Responsibilities of the Position:

  • Learning the “in’s and out’s” of customer accounts – billing methods, terms, etc.
  • Collecting on delinquent customer accounts – via phone and email
  • Resolving billing discrepancies and disputes
  • Running aging reports and sending them to customers
  • Updating our internal systems with collection notes
  • Troubleshooting issues and incoming questions

Qualifications & Interpersonal Skills:

  • Bachelor’s degree (preferred, not required), high school diploma, or GED
  • Accounts receivable/collection experience
  • Previous experience in a professional office setting or having completed an internship
  • Exceptional organizational and multi-tasking skills
  • Ability to work in a collaborative, team environment where you will interact with a variety of people, including customers, terminals, co-workers, and internal departments
  • Strong communication skills with the ability to recognize and appropriately respond to tone in phone and email correspondence
  • Customer service-oriented
  • Proficient use of Microsoft Office – Excel, Word, and Outlook
  • Bilingual English / Spanish a plus

Work Schedule & Benefits:

  • Monday through Friday, 8:00 AM to 4:30 PM (on-site in Cleveland, OH)
  • Performance-based bonus plan
  • Complete benefits package including medical, dental, vision, and life insurances
  • 401(k) with company match
  • Vacation and holiday pay
  • Paid parental leave

Physical Demands of the Position:

Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to stand, walk, and sit; talk and hear, both in person and by telephone; and reach with hands and arms to lift and carry items up to 25 pounds.

About Our Company:

TRX, Inc. is part of Bessemer Management Company, which collectively has 90+ years of experience in the intermodal, flatbed, and over-dimensional trucking industries. Our family of five trucking companies (Kaplan Trucking, Eastern Express, Horizon Freight System, TRX, Inc., and DD&S Express) is comprised of a network of 2,800+ trucks and 220+ terminals primarily located across the Midwest, South, and Northeast.